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When upgrading to Keystone 2.5 from a prior version on a Windows 7 PC, this procedure must be followed to install the update correctly. 
NOTE: Do NOT login to Windows as Administrator when updating Keystone. Login as the Windows user who normally runs Keystone.

# Load the 2.5 update normally, using either Web Update or Load Update from the Keystone System Maintenance menu. When asked to release the update, click YES.
# You will see the following dialog asking if you wish to restart Keystone: [[image:Ks25update1.jpg]] Click YES.
# The Keystone splash screen will appear, followed by a message that says "Preparing to install update...". You will then see an error message similar to the following: [[image:Ks25update2.jpg]] Click OK.
# Click the windows START button, select All Programs, select Accessories, then RIGHT-CLICK on the Command Prompt option and select "Run As Administrator."
# You will see the following message: [[image:Ks25update3.jpg]] Click YES.
# At the command prompt, type: <PRE>CD %TEMP%\CCGH</PRE>
# At the command prompt, type: <PRE>DIR CCW*.tmp /od</PRE>
# You will see a directory listing similar to the following: <tt>Volume in drive C has no label. Volume Serial Number is BCBF-B23C Directory of C:\Users\vmuser\AppData\Local\Temp\CCGH 11/11/2011 04:59 PM <DIR> . 11/11/2011 04:59 PM <DIR> .. 10/31/2011 07:02 PM 14,823,954 CCWE87A.tmp 11/11/2011 04:59 PM 14,915,472 CCWA33E.tmp 2 File(s) 29,739,426 bytes 2 Dir(s) 59,800,133,632 bytes free</tt>
# At the command prompt, type the name of the LAST file indicated in the directory listing, for example: <PRE>CCWA33E.tmp</PRE>NOTE: If you do not see any filenames listed, please stop and call support!
# You will see the following dialog: [[image:Ks25update4.jpg]] Click NEXT.
# You will see the License Agreement dialog: [[image:Ks25update5.jpg]] Select "I accept the agreement", click NEXT.
# You will see the Select Destination Location dialog: [[image:Ks25update6.jpg]] Verify that the highlighted box contains the path to your current version of Keystone (normally C:\Program Files\GivenHansco\CC), click NEXT.
# You will see a warning message indicating that the folder already exists: [[image:Ks25update7.jpg]] Click YES.
# You will see the Select Additional Tasks dialog: [[image:Ks25update8.jpg]] Click NEXT.
# You will see the Ready to Install dialog: [[image:Ks25update9.jpg]] Click INSTALL.
# (Network Server/Standalone Only) If the Keystone database files are currently stored in the C:\Program Files\GivenHansco\CC\Cust\Data folder, you will see the following warning: [[image:Ks25update10.jpg]] Click YES.
# (Network Server/Standalone Only) If the Keystone database files are currently stored in the C:\Program Files\GivenHansco\CC\Cust\Data folder, you will see a second warning: [[image:Ks25update11.jpg]] Click YES.
# You will see the Service Applications dialog: [[image:Ks25update12.jpg]] (Network Server/Standalone Only) Ensure that Socket Server is checked. If other boxes are checked, leave them checked. Click NEXT.
# After the update has been installed, you will see the completion dialog: [[image:Ks25update13.jpg]] Ensure that "Launch Keystone" is checked, click FINISH.
# Keystone will start, update the System and Document Imaging databases (Network Server/Standalone Only) and the login screen will appear.

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